Refund & Cancellation Policy

1. How to cancel

1.1 You can cancel a Service at any time in any of these ways:

• by emailing support@getradi.eu from the email address on your account;
• by replying to any invoice or renewal reminder we send you; or
• by writing to us at our registered office.

1.2 You can choose to cancel immediately or at the end of the current billing period. We confirm every cancellation by email. We aim to make cancelling as easy as signing up.

1.3 Before your Service ends, download a copy of your files, databases and email. Our plans do not include backups, and data is permanently deleted 14 days after a Service ends.

2. Our 15-day money-back guarantee

2.1 If you cancel within 15 days of the date your Service was activated, we will refund the full amount you paid for that Service, including VAT, with no deduction for the time you used it.

2.2 The guarantee:

• applies to consumers and business customers;
• applies to your first order of each product (SSD Hosting, WordPress Hosting or WooCommerce Hosting), on yearly and monthly billing;
• does not apply to renewals, or to later orders of a product you have already had a refund for; and
• does not apply if we terminate the Service because of a serious breach of our Acceptable Use Policy (for example, spam, malware or illegal content), or where the order was fraudulent.

2.3 Plan upgrades within the first 15 days are covered: if you cancel, we refund the original payment and the upgrade payment.

3. Your statutory right to cancel (consumers)

3.1 If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel a contract made online within 14 days of the day it is formed (the day we email your order confirmation), without giving any reason. If you cancel before paying, you owe us nothing.

3.2 Because we set up your hosting as soon as we can after payment (usually within one working day), you ask us to start the Service during the cancellation period when you pay for your order. Under the Regulations, if you then cancel, we would be entitled to charge a proportionate amount for the service already provided.

3.3 We do not charge that amount. Our 15-day money-back guarantee is longer than the statutory period and gives you a full refund. If you cancel within 14 days, you receive at least everything the Regulations require.

3.4 You can tell us you want to cancel in any clear way. You may use this model cancellation form, but you do not have to:

To Getradi Ltd, Suite 4.06, 86 Leonard Street, London EC2A 4RH, United Kingdom, support@getradi.eu:

I hereby give notice that I cancel my contract for the supply of the following service: [plan name and domain]
Ordered on: [date]
Name of customer: [your name]
Address of customer: [your address]
Date: [date]

4. Cancelling after the first 15 days

4.1 Yearly plans. If you cancel a yearly plan after the 15-day money-back period, your Service continues until the end of the 12 months you have paid for and does not renew. We do not refund the unused part of the period, except as described in section 5.

4.2 Monthly plans. If you cancel a monthly plan, your Service continues until the end of the current month and does not renew. We do not refund part-months.

4.3 Renewals. To avoid being charged for a renewal, cancel before the renewal date. We email you at least 14 days before every yearly renewal with the date, the amount and how to cancel. If you forget to cancel and contact us within 7 days after a yearly renewal was charged, and you have not used the Service since the renewal, we will refund that renewal.

5. When we refund outside these periods

5.1 We will refund or credit you, in whole or in part, where:

• we end a Service without you being at fault (for example, because we stop offering it), in which case we refund the unused part of the paid period;
• you cancel because we have made a change to these terms or our prices that you do not accept, in line with our Terms;
• you are entitled to service credits under our Service Level Agreement; or
• the law requires it — for example, if you are a consumer and the Service was not provided with reasonable care and skill under the Consumer Rights Act 2015, you may be entitled to a price reduction.

6. How refunds are paid

6.1 We refund to the payment method you used for the original payment, within 14 days of agreeing that a refund is due. Your bank or card provider may take a few more days to show the money in your account.

6.2 Refunds are in the same currency you paid. We are not responsible for exchange-rate differences or charges made by your bank.

6.3 If you paid with account credit, we will return the refund as account credit unless the law requires otherwise.

7. Upgrades and downgrades

7.1 You can upgrade your plan at any time by emailing support@getradi.eu. We charge the difference in price for the rest of the current billing period.

7.2 You can downgrade, also by email, at the end of your current billing period. A downgrade only takes effect if your account fits within the limits of the smaller plan.

8. Questions

8.1 If you have a question about a refund or cancellation, email support@getradi.eu or call +44 20 7946 0958 (Monday to Friday, 9:00–18:00 UK time). If you are not happy with how we have handled a refund, please use our Complaints Procedure.